Legal

Privacy Policy

Effective date: January 1, 2025

At Cartenly, we are committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data when you use our platform at cartenly.com.

01Information We Collect

  • Account information such as your name, email address, and password when you register.
  • Business information including store name, address, and payment details provided by vendors.
  • Transaction data such as orders placed, products purchased, and payment records.
  • Usage data including pages visited, features used, and time spent on the platform.
  • Device and browser information collected automatically when you access our services.

02How We Use Your Information

  • To create and manage your account and provide access to platform features.
  • To process transactions and send related notifications such as order confirmations.
  • To communicate with you about updates, new features, and support requests.
  • To improve our platform by analyzing usage patterns and performance data.
  • To comply with legal obligations and enforce our terms of service.

03Sharing Your Information

  • We do not sell your personal information to third parties.
  • We may share data with trusted service providers who assist in operating our platform, under strict confidentiality agreements.
  • Vendor storefronts display publicly listed product and store information as provided.
  • We may disclose information if required by law or to protect the rights and safety of our users.

04Cookies & Tracking

  • We use cookies to maintain your session and remember your preferences.
  • Analytics cookies help us understand how visitors interact with our platform.
  • You can disable cookies through your browser settings, though some features may not function correctly.

05Data Retention

  • We retain your personal data for as long as your account is active or as needed to provide services.
  • Transaction records may be kept for longer periods to meet legal and financial obligations.
  • You may request deletion of your account and associated data by contacting us.

06Your Rights

  • You have the right to access, correct, or delete your personal information at any time.
  • You may opt out of non-essential communications by updating your notification preferences.
  • You can request a copy of the data we hold about you by contacting our support team.

07Security

  • We implement industry-standard security measures to protect your data from unauthorized access.
  • All data transmissions are encrypted using HTTPS.
  • Despite our efforts, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password.

08Changes to This Policy

  • We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
  • Continued use of Cartenly after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out.

Email: hovered.org@gmail.comWhatsApp: +880 1724 904320Garden city complex (6th floor), 42 MM Ali Road, Lalkhan Bazar, Chattogram, Bangladesh